There are a few common reasons why you might not have received a multi-factor authentication code when expected:
- You may be looking in the wrong place. For example, you may be expecting a text message, but you’ve chosen to receive codes via an authentication application on your mobile phone.
- Carefully read the text on the page where you need to enter the multi-factor authentication code, which should indicate which method you’ve selected
- For text message (SMS) and phone call codes:
- If you have multiple phone numbers, make sure you’re checking the right phone
- Please make sure you have cellular service (and not just wifi), as the codes are delivered via the cellular network. If cellular service is disrupted, you may receive a number of codes at once as soon as service resumes
- We can only support text messages and calls to U.S. phone numbers.
- For an authentication app:
- If you are no longer receiving a code through your app—which is most common if you’ve changed phones—please call us at (833) 808-5700 Monday through Friday, from 9am to 5pm ET, to help you reset your MFA method.
- If you are attempting to reset your password on Flourish Cash, please note that you need to press a button on the screen in order to generate a code.
- For text message verification, the button says “Send Code” while for phone call verification, the button says “Call”