Instantly linked accounts, meaning those connections established with your bank website’s username and password, can occasionally experience disruptions, causing the balance feed to be broken. However, this issue does not affect your ability to create manual transfers, and so you do not need to restore these connections unless you choose to do so.
Possible reasons for this issue include:
- External Institution Issues: Changes in a bank's security protocols or login processes can disrupt the connection. Additionally, technical problems at the external institution can prevent Plaid, our connectivity provider, from accessing balance information.
- Authentication Issues: Incorrect or expired user credentials can block Plaid from accessing the account balance. Changes or failures in multi-factor authentication (MFA) processes can also disrupt the balance feed if additional authentication is required.
- Delayed Updates: Data synchronization delays between the bank and Plaid can cause delays in retrieving the most recent balance information.
- Account Type Limitations: Certain types of accounts may have restrictions that prevent third-party services like Plaid from accessing balance information.
To resolve most of these issues, please relink the connection as follows:
- Log in to flourish.com
- Click on "Manage"
- Click on "External Accounts"
- Click on the bank connection in question to expand the section, then click on "Relink"
- Follow the instructions provided
If the connection is still not working properly, please try re-adding the connection from scratch. Do not delete the old connection at this time; see below for more details:
- Log in to flourish.com
- Click on "Manage"
- Click on "External Accounts"
- Click "Add external account"
- Click on "Connect a NEW bank"
- Follow the instructions provided to add the connection again
*You cannot withdraw funds into a newly added bank account for 4 days due to a security hold on newly connected accounts. As such, we suggest waiting 4 days before removing the old, broken connection, which you can delete by clicking on the connection and selecting “Remove this account.”