We will always call you back at a trusted phone number when you need to edit your information or initiate, edit, or cancel a transaction, which is a powerful method of keeping your account secure.
We take account security very seriously, so we will not take action on your account unless our client support team is able to verify your identity. While it may seem simple, calling you back at one of your trusted phone numbers is one of the most secure forms of identity verification methods possible when combined with the other technologies we employ.
As a result of this security practice, our client support team may not be able to help with your request unless you have access to one of your trusted numbers, so listing multiple trusted phone numbers where we can reach you may be a good idea.
To learn more about listing multiple phone numbers, click here, while to learn how to add additional phone numbers to your account, click here.