To put it simply, if anything at all about your computer or internet connection appears different to our system, we will send you a "new device" notification email. A few examples of what could trigger this email:
- If you first signed up with one internet browser and then log back in using a different internet browser
- If your internet connection looks slightly different (i.e., it registers as a different IP address)
- If you opened Flourish using an "incognito" or "private" browser window
- If you clear your internet browser's "cookies"
Our intention is to be overly cautious with these emails to help our clients keep their accounts secure, and so if you were logging in at the same time as you received the notification, it was likely one of the small changes described above.
The “new device” email will contain an IP address. You also visit https://www.whatismyip.com to see if your computer's IP address matches the one listed in our automated email that we sent to you, which can be helpful in some scenarios.
With that said, if anything about the notification appears suspicious or if you would like to talk through in more detail, please feel free to call us at (833) 808.5700 between 9am and 5pm ET, Monday through Friday or email us at firstname.lastname@example.org and we can take a deeper look.