There are a few reasons you could have been locked out of your external account.
- You may need to log in to your bank account directly before we can display your balance. As an example, you may need to accept updated Terms and Conditions directly from your banking institution before accessing that account and before we can continue to display your balance. We recommend that you log in to your external account directly through your bank’s website and then refresh the account within your Flourish Cash account (as described above) to see if this resolves the issue.
- If you are attempting to link an external account by securely inputting your username or password but you input the incorrect password numerous times, you may wind up locking the external account. This is the same process that would occur if you attempted to log in to your bank account directly and accidentally inputted the wrong password multiple times.
- Your bank may require a form of multi-factor authentication to access your account. We try to pass through the appropriate form of multi-factor authentication whenever possible.
We will always display any information we have about the cause of the lock-out directly within our website. With that said, the exact steps to unlock your account may vary from case-to-case and from bank-to-bank, so if you are unable to unlock the account by following the above steps, please reach out to our client support team for assistance.